Damage, what now?

what now?

No need to worry! Accidents happen. We will solve your problem as quickly as possible. We will do our best that you have as little inconvenience as possible and will get to enjoy your item soon again.

Call us

You can reach us every working day between 8.30 a.m. and 6 p.m. Call us and we will solve your problem as quickly as possible.

Email us

Do you prefer contact by email? Please fill in the contact form. We will contact you no later than the next working day.


It’s this simple

Make a damage claim

Call 010 – 206 86 86 (NL & ENG) 078-483793 (FR) and report your damage (Mo to Fri, 8.30 a.m. – 6 p.m.). Please have your policy or certificate number ready when you call.

Assessment of damage claim

To be able to assess your claim, we need the following from you: your damaged item, without chargers and the like, and a statement signed by you explaining the cause of the damage.

After the repair of your item

Did your item get repaired? Then you will either receive it at home or will have to pick it up in the shop. If your old item could not be repaired, you will receive an equivalent (purchase value) new item from us.

PLEASE NOTE: There is a policy excess applicable (see policy conditions) and not all damage is covered.

Frequently asked questions


Do I have an excess?


Should I make a backup?


Where can I find my IMEI number?


How can I make a claim when I am on holiday?


What will happen to my old item if I receive a new one?


The repair was not carried out properly. What do I do now?


Can I borrow a device?


How can I make a claim?


What is covered by the warranty?


My item cannot be repaired. What next?


How can I request the status of my repair?


How can I turn off the Find My iPhone feature?