Theft, what now?

what now?

Good that you are taking action. If your product was stolen, a number of steps must be followed. The first thing you need to do is have your provider block your SIM card. You must then report the theft to the police within 24 hours. The third step is to contact us.

Email us

Do you prefer contact by email? Please fill in the contact form. We will contact you no later than the next working day.


It is this easy

Report the theft
to the police

Report the theft to the police within 24 hours. PLEASE NOTE: the police crime report must include the serial number or IMEI number and the 'Find my iPhone' (only applicable for iPhones) of your item. So take this with you when you report the theft.

Make a theft claim

Call us on 010 – 206 86 86 (NL & ENG) or 078-483793 (FR) and report the theft (Mo to Fri from 8.30 a.m. – 6 p.m. Please have your policy number or certificate number ready when you call.

Assessment of theft claim

To be able to assess the theft we need at least the following: the police crime report with the IMEI or serial number, the 'Find my iPhone' of your item (only for iPhones) and a statement signed by you, in which you explain what happened.

Theft claims procedure

You will receive a written notification within 5 working days. If you are entitled to a replacement, you will receive the same item or an equivalent item.

PLEASE NOTE: There is a policy excess applicable (see policy conditions) and not every claim is covered.

Frequently asked questions


Where can I find my IMEI number?


How do I turn on Lost Mode?


How can I make a theft claim?


Do I have an excess?


Should I block my SIM card?