Frequently Asked Questions

Frequently
Asked Questions

If you have a question, you will obviously want to solve it as soon as possible. We have therefore listed the most common questions for you with their corresponding answers. Hopefully this will help you on your way. If your question isn’t listed, you can always call or email us.

Insurance

+

Do I have an excess?

+

How can I submit my claim on holiday?

+

What is covered by the warranty?

Claims

+

Where can I find my IMEI number?

+

Do I need to make a backup?

+

What happens to my old product if I receive a new one?

+

The repair wasn’t carried out properly. Now what?

+

How do I file a claim?

+

Can I use a loaner?

+

My device can’t be repaired, what now?

+

How can I check the status of my repair?

Theft

+

How do I file a theft claim?

+

How do I turn on Lost Mode?

+

Do I have an excess?

+

Do I have to block my SIM card?

Policy conditions

+

How can I cancel my policy?

+

How long does the insurance last?

+

Can I switch to more comprehensive insurance?

+

I bought a new device, but I already have insurance. Can I transfer my insurance to this new device?