Harmony attaches great importance to the careful handling of your personal data. This privacy statement explains why and how we process your personal data.
What personal data do we process?
- Personal data is data that directly or indirectly traces back to you as a person. We process various (personal) data:
- Personal data such as name, date of birth and gender;
- Contact data, such as your address, place of residence, country, e-mail address and telephone number;
- Policy data, such as your customer number and policy number;
- Financial data, such as your bank account number and the name in which it is held;
- Product information, such as your phone’s IMEI number or a serial number;
- Login data, if you have created an account in our customer portal.
What do we use your personal data for?
- Assessing and processing your application
We handle personal data when we receive an application, so we can assess and process this application. This concerns name and address details, date of birth, gender, e-mail address, telephone number and financial data. We also need product data, so we can link your insurance to the product.
When assessing the application, we can check whether your personal data is already known to us.
- Executing an agreement
We process your personal data to be able to execute the insurance contract. For example, we process personal data when handling claims, making payments and collecting premiums.
We can also provide services to you when you have created an account in the Harmony customer portal. Your login details are always stored securely. You can view your policy schedule and check and change your personal data in the portal. You can also submit a claim following a loss event or theft and you can find the status of the settlement in the portal. You can cancel your account at any time.
- Keeping in touch with you
Contact between you and Harmony can be by telephone, via the Internet, e-mail and/or social media (Facebook, LinkedIn and Twitter). A lot of information is also exchanged through letters and forms. The personal data we receive from you or the social media party, such as name and address details, can be used, for example, to answer your questions and to improve the quality of our services.
- Complying with legal obligations
We may process your personal data when the law obliges us to do so.
- Sending newsletters and other mailings
We will send you newsletters or inform you by e-mail about a new product if you have subscribed for this or if you are a customer. You can of course unsubscribe from these mailings.
- Preventing and combating fraud
We may keep records for internal use relating to incidents, such as non-payment or fraud.
- Improving services
If you call us or if we call you, we may record the phone call. We do this to train and coach our employees in order to improve the quality of our services. In addition, we record the conversations in order to be able to play back what we agreed with you. It also helps us to carry out analyses so that we can better organise our information provision.
You may also be asked to participate in a customer satisfaction survey. Lastly, your data can be processed anonymously for statistical purposes.
- Using our website
What are your rights?
Would you like to access or rectify your personal data? We are happy to help you as best we can. It is important to have the right information, which is why we like to keep your data up to date. If you would like to know if all the information we have about you is correct, please send us a request to the address below or contact us via the contact form. You will receive an overview of your data within 4 weeks. Is there any inaccurate data in our overview? Just let us know, and we’ll update the data.
You also have the right to have your personal data deleted. We cannot always comply with this request, for example, if we still need the personal data for the execution of the agreement or to comply with statutory obligations.
You can also object to the use of your personal data, for example, when used for direct marketing purposes. You also have the right to ask us to transfer your data to a third party.
If you have a complaint about your personal data being processed, please contact us, so we can process your complaint.
Our address is:
Attn. privacy manager
P.O. Box 21460
3001 AL Rotterdam
Are we unable to resolve your complaint? In that case, you have the right to submit a complaint to the Dutch regulator, i.e. the Dutch Data Protection Authority (P.O. Box 93374, 2509AJ The Hague).
Security of your personal data
Your personal data is well protected
Protection of your privacy is important. For you, and for us. We handle all personal data with the utmost care. Only employees who need to be able to view your data for your insurance, have access to your personal data. These employees are bound by a duty of confidentiality.
We have also taken measures to ensure that you can safely visit and use our site. With these measures we prevent misuse of data. That’s why we’ve also secured our systems and programs well. We have taken measures to prevent unauthorised access and unwanted distribution. We regularly check whether our measures are still up to date with developments in information security.
Retention period of your personal data
Harmony retains your personal data for as long as it is necessary for the purposes mentioned above. For example, recorded telephone conversations are stored for a maximum of 180 days.
We may apply a longer retention period for personal data in the event of a statutory obligation to retain, such as the retention period of 7 years for invoices.
Transfer to third parties
To be able to set up a policy, we provide the necessary personal data to the risk bearer.
If you apply for your insurance through one of our partners, you provide personal data to this party who will then be regarded as the controller. How this partner handles your personal data can be found in the privacy statement of that partner. We further point out that the partner can gain limited access to your data in our customer portal. This is subject to a request and authorisation from you. The purpose of this is that the partner, at your request, can keep you informed about the services we provide, such as the status of the claim you submitted. We have made agreements with our partners about the minimum level of protection for personal data, among other things.
We can forward your name and address details and telephone number to a repairer in response to a loss event reported to us, so this repairer can provide you with the service you need.
We may provide your personal data to government authorities or regulators, if we are legally obliged to do so.
Customer satisfaction survey
We conduct weekly customer satisfaction surveys to establish how our services are perceived. We may therefore ask you for your opinion shortly after having experienced Harmony’s services. This way, we ensure our services are continuously improved. The surveys are conducted by Focus Feedback, an independent research agency. They process your experiences, reviews and data with the utmost care. This data is stored on their own secure servers, which guarantees your privacy at all times. The results of the survey are anonymised.
Other parties that may process your personal data include hosting parties, parties involved in the printing and sending of mail, parties providing legal assistance in disputes and collection services.
We have concluded processing agreements with parties that can be regarded as processors.
Do you have any questions?
Do you have any questions about the way in which we handle your personal data? Please contact Harmony’s privacy manager. Send an email to firstname.lastname@example.org. Or send a letter to:
Attn. privacy manager
P.O. Box 21460
3001 AL Rotterdam
We may amend our Privacy Statement
If there are new developments regarding business activities or if something changes in the law or jurisdiction, we may amend our Privacy Statement. This Privacy Statement was last amended on 05 April 2022.